How Long Does Shipping Take?
We work as fast as humanly possible to get all orders out. Processing time can take up to 5-7 business days and orders ship out via USPS. If you have any concerns on where your order is, please first check your order using our TRACK ORDER page. We ask that customers do not email asking for an update because all updates are viewable on our TRACK ORDER page. If the page has no updates then there are no updates available yet. This slows down our support greatly. If your order is unfulfilled, please be patient as this means that you have pre-ordered some or all of your product.
Why Does Shipping Take So Long?
Part of how we're able to offer such low prices has to do with our special shipping procedures, which is why they take a bit longer. It's part of how we severely reduce the amount of fraud that occurs and is vital to how we're able to offer our discounted prices and free shipping.
We are not responsible for tracking customers orders after they are shipped. If your package was shipped to the incorrect address then you will need to file a claim with the USPS here: File A Claim. We will provide you the tracking information updates via email but it is your responsibility to track your package to ensure it is delivered to you. If you supplied the incorrect email address and didn't receive the updates it is not our fault. If we shipped it to the incorrect address that was provided to us by you, we will not refund the order as it is not our fault for the mistake. We ship to the shipping address provided to us by you, the customer.
How Do I Change My Shipping Address?
Since orders are all processed and verified with your current shipping/billing address, if you need to change your shipping address after ordering you will be required to send in a supporting document to corroborate your new address. This is non-negotiable and your supporting document must state your name and new address on it. Documents such as ID’s, utility bills or other government documents are all examples of acceptable supporting documents. Please e-mail this information to firstname.lastname@example.org
What Happens When My Address Is Undeliverable?
Since we pay for shipping for our customers, when/if an order that is shipped comes back to us due to the address being undeliverable, then the customer must pay for the order to be shipped again. We ship to the address given to us and when that's incorrect it needs to be reshipped and paid for by the customer.
Where's My Tracking Number?
Since we ship our items after the 5-7 business day processing, you will not receive a tracking number until your order is actually on it's way out of our fulfillment center. So don't worry or panic if you have no tracking number. We're working diligently to complete your order and you'll be notified via email the second it's on its way. You may always check for order updates using our TRACK ORDER page.
I Received My Tracking Number But It's Not Updating?
This is just due to the USPS and their updated tracking system. Sometimes you may need to allow 48-72 hours for their system to update the order.
Who Pays For The Shipping On Returns?
If you are not returning for a size or similar product exchange then you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If your order has shipped and you've paid any shipping fees, then any shipping fees paid at that point are non-refundable.